Section
The latest Insights reporting, interviews and analysis from INSIGHTEX.
Follow every new story here in your feed reader.
Guest contribution by Robert Bueninck, CEO of Unzer Retailers are open to change. They are investing in digital tools and better customer experiences. That is the good news. The bad news is that what often holds them back is not a lack of ambition, but complexity. Our latest survey makes that very clear. Digitalisation cannot…
by Lynda Clarke, General Manager UK at Nayax The payment moment has long been the epicentre of payments innovation, with the focus on making every transaction faster and easier. But the industry’s attention is beginning to shift beyond the checkout. Forward-thinking businesses across transport, hospitality, retail and everyday services are recognising that what customers really…
By Todd Clyde, CEO of Token.io Both Amazon and eBay have announced the introduction of Pay by Bank as a payment method in the UK. If there was ever any doubt, this signals that Pay by Bank is beginning to solidify itself as a mainstream global payment option. Initially a “made in Europe” alternative to…
Volatile energy prices, disrupted trade routes, new sanctions regimes: today’s geopolitical tensions are making it painfully clear to Europe that sovereignty is not an abstract idea, but a matter of concrete control. If you do not control critical infrastructure yourself, you are vulnerable when it matters most. This insight is now shaping debates around energy,…
By Niv Liran, Chief Product & Technology Officer at Unzer Artificial intelligence is quickly shifting from testing phases to daily use and from chatbots to agentic work. In the past two years alone, tools that were once used mainly by data scientists and engineers have become available to employees throughout companies. Generative AI, in particular,…
By Karen Coe, Head of UK, Giesecke+Devrient Banks have previously approached fintech collaboration carefully, recognising that fintechs do some things really well, while other approaches don’t always fit the way banks operate. But signs of partnerships and a new age of innovative cooperation are starting to emerge. This was evidenced by the recent acquisition of digital wallet provider Curve by Lloyds Banking Group, showing a clear intent towards adopting modern fintech capabilities. The partne…
by Amit Dua, SunTec Business Solutions Banks are moving into 2026 with many of the same pressures that have shaped recent years: unpredictable markets, shifting customer expectations and cautious spending decisions. The pace of technology change has not slowed, but the way institutions evaluate that change is becoming more rigorous. Investments now need to show a…
By Kirsty Berry, Head of Product Marketing & Market Analytics, Compass Plus TechnologiesFraud today is complex, fast-changing, and multi-channel. Criminals adapt quickly, exploiting weaknesses in digital banking, new payment methods, and customer behaviour. Financial institutions are under constant pressure to strengthen defences, but without adding unnecessary friction to genuine customers. A hybrid approach, combining the…
By Will Marwick, CEO, IFX Payments While attending Sibos in Frankfurt this year, I got the sense that we’ve reached a tipping point. Real-time cross border speed, operational resilience and end-to-end visibility are the foundation rather than the future. With the EU’s Instant Payments Regulation now in full force as of October 2025, real-time payments…
“Criminals are always one step ahead because they don’t have to follow the rules.” Lisa van Bussel calls for cross-border detection of financial crime Lisa van Bussel, Managing Director of cleversoft Forensics, shared insights into financial crime at this year’s Sibos on 1 October 2025 during the panel event ‘Smart transaction monitoring using AI for…
As demand for faster, cheaper, more accessible and transparent cross-border payments accelerates, the pressure to deliver is mounting. Annick Moes, Head of Industry Issues and Cooperation & Head of Communications, explains why OCT Inst offers a compelling solution – and why payment service providers (PSPs) should start preparing now for its implementation. The launch of…
By William Moroney, Chief Revenue Officer, Temenos In today’s digital-first economy, banks are facing a defining moment. Customers expect their banking experience to be as intuitive and personalised as the best digital services in their lives. Yet, despite increasing investment in technology, many banks remain trapped in a cycle of maintaining legacy systems. These systems,…
