AI chatbots in banking apps resolve blocked payments only 11.4% of the time
DECTA today released a consumer study on two back-to-back AI failures in UK banking and payment apps: the moment an app blocks a transaction, and the moment its chatbot fails to fix the resulting problem. The study draws on a 1,506-respondent UK consumer survey and 159,600 app store reviews across the 10 most-used banking and payment…

