2024 Chargeback Field Report: Merchant Survey Reveals Latest Trends, Impacts of Friendly Fraud
As eCommerce sales continue to hit record highs, merchants around the globe are seeing a correlated rise in illegitimate disputes by cardholders through card-not-present (CNP) transactions. This unfortunate trend is directly affecting the price of goods and services for consumers, and has led retailers to adopt stricter policies and AI-driven tools to protect their revenue….











