Backbase has officially launched the world’s first AI-powered Banking Platform, marking a major industry shift just months after the debut of its Intelligence Fabric in September 2024.
Purpose-built to accelerate both growth and operational efficiency, the next-generation platform unifies two critical banking functions: customer servicing and digital sales. The release positions Backbase at the forefront of banking innovation, helping financial institutions transition from fragmented systems and passive digital channels to intelligent, AI-driven orchestration.
“At a time when many banks remain locked into legacy infrastructure, this is not a proof-of-concept — it’s production-ready AI, designed to deliver immediate results,” said Jouk Pleiter, CEO & Founder of Backbase. “We’re equipping banks with a platform that transforms service, sales, and strategy — all at once.”
Key Capabilities of the AI-Powered Banking Platform
- AI-powered customer engagement: Self-service and real-time support
- Operational intelligence: Embedded AI for productivity and decision-making
- Sales automation: End-to-end orchestration and personalized journeys
- Growth acceleration: Data-driven up- and cross-sell for revenue expansion
At the core is Backbase’s Intelligence Fabric, a unified data engine that turns behavioral, transactional, and operational signals into real-time insights. The platform also introduces Agentic AI — a new class of modular, banking-specific agents that automate workflows and guide frontline teams through next-best actions.
To close the skills gap, Backbase has launched its AI Factory — a co-creation model integrating AI experts directly into banking teams to fast-track high-impact use cases.
The platform is available now and already delivering tangible results for early adopters worldwide.
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